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l  The following case may help you:


1. The item I received doesn't match the description .

After clicking on the order, go to My Orders > Dispute > Disputes to submit a dispute. Select "Item doesn't match description" as the reason. Upload the unboxing video, warranty information, clear pictures of the received item, and any other important information, then submit the service form. The seller will promptly handle your dispute. If the seller doesn't handle it within 72 hours, the dispute will automatically upgrade to arbitration and a JD agent will intervene.


2. I didn't receive my item.

Sometimes package tracking information is not updated in a timely manner. It is recommended that you first contact the post office to check whether the package has arrived. If the post office doesn't have the package, ask the post office to provide proof that it wasn't signed for. This will facilitate processing of your dispute. After clicking on the order, go to My Orders > Dispute > Disputes to submit a dispute. Select "Did not receive item" as the reason. Then upload proof that you did not receive the item, as well as any other supplementary proof, and click "Submit". The seller will promptly handle your dispute. If the seller doesn't handle it within 72 hours, the dispute will automatically upgrade to arbitration and a JD agent will intervene.


3. I'm not satisfied with the outcome of the dispute after arbitration.

For each dispute, you can make one appeal. If you're not satisfied with the outcome of the dispute or arbitration, you can 

resubmit after the first dispute.


4. Can I cancel a dispute ?

Yes. Buyers can cancel disputes that have been submitted. Enter the dispute and click "Cancel dispute", then click "Confirm cancellation" to cancel the dispute.

Buyer Protection

We will refund if the item is not as described or is of poor quality.

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You will get a full refund if your order does not receive

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