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1. How do Iregister for a joybuy.com (English translation) / jd.ru (Russian translation) account ?

l  Click the registration button in the upper right of the homepage;




l  Enter your email and a password and then check your inbox for the email containing your registration verification code;

l  After receiving the registration email, click the link in the email or the Activate button to complete registration;




l  Click to Start Shopping on the homepage and you can now start your shopping on Joybuy.


2. Why can't I register for a joybuy.com / jd.ru account ?

l  You must use an available email address that is not associated with another account;

l  Please clear the cookies of your browser or use another browser to register;

l  Please check whether the registration email is in your spam folder.


3. Why can't I log in to joybuy.com / jd.ru ?

l  Your account may have been closed due to a violation of the terms and conditions of the platform;

l  Clear your browser's cache or use another browser;

l  Please check whether caps lock is on and make sure that there are no spaces in the password. If you forgot your password, please click Forgot your password to change your password.


4. What should I do if I accidentally created a selleraccount ?

If you attempt to shop using a seller account, the system will display an error message. Please use another email to register for a buyer account.


5. Can I register for a seller account on the website ?

Currently,only users from mainland China can register for a seller account. If you want to becomeour partner or have any other questions, please contact our customer service center at contact@jd.сom.

                     

6. How do I register for another account using the same email ?

Unfortunately, you can only register for one account using the same email.






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