Joybuy.com offers a refund for most items within 30 days of receipt of shipment. Most items follow our general Return Policy. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had it, and how the item was purchased.
The process to return an ordered item is as follows: • Email email@example.com to apply • Provide clear pictures of the item, tracking label and write a brief reason why the product is being returned. • We will resolve the refund issue within 2 business days.
|Reason||Condition||Action required||Refund type|
|Item is not as described or is of poor quality||Within 30 days after receipt of the parcel||a. Return the item|
b. No need to pay the return shipping fee
|Full Refund (Shipping Fee Included)|
|Item is in perfect condition and you don't want it||a. The product has not been used and is in its original packaging|
b. Within 30 days after receipt of the parcel
|a. Return the item in a condition that will not affect its resale value|
b. Pay all costs for the return of the product (including the logistics and all the possible taxes)
l The following case may help you：
1. The item I received doesn't match the description.
Please submit the service form within 7 days of receiving the package and attach clear pictures of the item, the outer packaging (all sides), and the shipping label. If you record an unboxing video, you must provide a link to it. This will help facilitate processing your problem. To access the service form, go to: My Orders > Completed Orders > Dispute > Aftersales > Disputes > Apply.
2. I applied for a refund but still received the item.
Please send an email from the email address linked to your PayPal account to our service email and we'll send you a PayPal payment link. Then check your email, click on the link, and pay as directed.
3. After applying for a refund, how long will it take to get a response ?
Once a refund is processed, your money will usually be refunded to your PayPal or bank account within 3-5 days. If after 5 days you still haven't received a refund, please contact us and we'll look into it.
4. I didn't receive a refund to my bank account.
Please send the relevant order number to our service email and we'll look into it.
5. Why didn't I receive a full refund ?
We issue refunds in US dollars. Discrepancies between refund and payment amounts are due to fluctuations in exchange rates. Please use the US dollar amount as the standard.
We will refund if the item is not as described or is of poor quality.
You will get a full refund if your order does not receive
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