Address：Suite 1203, 12/F Ruttonjee House,11Duddell Street, Central, Hong Kong.
If you are interested in speaking to someone at Joybuy.com, please contact Josh Gartner via email (Josh.Gartner@JD.com) or by phone at +86-10-8911-6155.
We look forward to assisting you with any of your shopping queries. If you can’t find your expected answers here, our Customer Service Team will be available. Our working hours are from 21:00 Sunday to 6:00 Friday (EST time), during which, we will endeavor to respond to your email within 24 hours.
|email@example.com|| Within 30 days after receipt of the parcel |
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JD respects and promises to protect your Intellectual Property Rights.
If you find that the goods, services or the information thereof on the website of Joybuy.com infringes upon your right on the patent, trademark or copyright, you may register and login in enipr.jd.com and file a complaint according to “Rules to dealing with the complaint” to protect your rights. For the rules aforesaid, you may view “Rules and Regulations” under the menu “Help” of the IPR system.
When you receive an IPR complaint against you, you may take the measures as below: 1. If there is indeed an infringement, please immediately take down the goods, delete the infringing information, break the links or take all the other necessary measures to stop the infringement and promise that you will not sell the goods, display the information or carry out the infringement in any other form; 2. If you insist that there is no infringement, please file a response.
You shall firstly register on and then supplement your information. When your supplemented information is allowed to pass, you will receive a confirmation email by your registered email. Then you could use your email and password to login in enipr.jd.com and click “to file a complaint” to safeguard your right. Please note that if your supplemented information does not meet the requirements, you will receive an email to request you to supplement the materials. Only when your supplemented materials have been allowed to pass can you file a complaint.
After you login in enipr.jd.com, you may click “to respond’ to debut against the complaint filed by others. You shall fill in with the information and upload the materials as required. As to the materials and the procedures for the response, you may refer to “Rules relating to the Response”. As to the rules aforesaid, you may view “Rules and Regulations” under the menu “Help” of the IPR system.
You may use your email and password to login in enipr.jd.com and view the status and result of the complaint.
You may use your email and password to login in enipr.jd.com and view the status and result of the response.
If your complaint is in accordance with our rules, it will be examined and dealt with within 10 working days.
As to the points deduction rules based on the IPR infringement, please refer to “Integral Management Rules for the vendors on the platform of Joybuy.com”.
If you wish to withdraw a complaint please click “withdraw” after logging in at enipr.jd.com.
You shall file all materials to support your response within 2 working days from the receipt of the complaint filed by others. Otherwise, your response will not be accepted.
We will refund if the item is not as described or is of poor quality.
You will get a full refund if your order does not receive
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